Privacy Policy – How pk333 Protects Your Data

1. Introduction

pk333 is an online entertainment platform providing sports betting, live casino, slots and related services to players in Pakistan. When you use our platform — whether through the website or the mobile app — we collect certain personal information in order to operate your account, process transactions and keep the platform secure.

This Privacy Policy describes exactly what information we collect, why we collect it, how long we keep it, who we share it with and what rights you have over your own data. It applies to all users of the pk333 platform, including registered players, users who browse the platform without registering, and anyone who contacts our support team.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming page, both of which form part of your overall agreement with pk333.

2. What Personal Information We Collect

We collect information in three main ways: information you provide directly when registering and using your account; information generated automatically as you use the platform; and information from third-party identity and payment verification services.

Information You Provide

• Registration details: Your full name, date of birth, mobile number, and email address (if provided).
• Identity verification: A copy of your CNIC or passport, and in some cases a selfie or proof of address, when we are required to verify your identity before processing withdrawals or flagging accounts for review.
• Payment details: Your JazzCash or Easypaisa mobile wallet number, Raast ID, bank account number or card details used for deposits and withdrawals. Full card numbers are not stored by pk333 — payment processing is handled by secure third-party processors.
• Support communications: Any messages, documents or other information you send to the pk333 support team through the platform's help section or by email.

Information Collected Automatically

• Device information: Device type, operating system version, browser type and screen resolution.
• Usage data: Pages visited, games played, bets placed, deposit and withdrawal activity, session duration and in-app navigation patterns.
• IP address and location: Your IP address is logged at login and during account activity. We do not track your precise physical location beyond what your IP address indicates.
• Cookies and similar technologies: Session cookies, preference cookies and analytics identifiers. See the Cookies section below for full details.

Data Type	Why It Is Collected	Legal Basis
Name & date of birth	Account creation, age verification	Contractual necessity
Mobile number	Account login, OTP verification, support	Contractual necessity
CNIC / passport copy	Identity verification before withdrawal	Legal obligation / fraud prevention
Payment method details	Processing PKR deposits and withdrawals	Contractual necessity
Device & IP data	Security, fraud detection, duplicate account checks	Legitimate interest
Gameplay & bet history	Account records, responsible gaming monitoring	Contractual necessity / legal obligation
Support communications	Resolving queries, quality assurance	Legitimate interest

3. How We Use Your Personal Information

pk333 uses your personal information for the following purposes:

• Account management: Creating and maintaining your player account, verifying your identity and age, and keeping your account details up to date.
• Transaction processing: Handling your PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and cards, and processing your withdrawal requests to the same or an approved payment method.
• Platform security: Detecting and preventing fraud, duplicate accounts, automated bot activity, money laundering and other prohibited behaviour as described in the Terms and Conditions.
• Customer support: Responding to your queries, resolving disputes and providing assistance with your account, payments or game-related questions.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and, where relevant, reaching out to offer responsible gaming tools such as deposit limits and self-exclusion.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how the platform is being used and where it can be improved — including the mobile app experience on the Android devices most commonly used by Pakistani players.
• Marketing communications: Sending you information about promotions, new game releases and platform updates, but only if you have opted in. You can opt out at any time.

We do not use your personal information for purposes beyond those listed above without first obtaining your explicit consent.

4. Payment Data and Financial Information

All financial transactions on pk333 are processed in PKR. When you make a deposit or request a withdrawal, the payment is handled through our third-party payment processing partners. These partners are responsible for the secure transmission and processing of payment data.

pk333 retains records of your transaction history — dates, amounts in PKR, payment methods used and transaction statuses — for account management and fraud prevention purposes. Full card numbers, CVV codes and full bank account credentials are not stored on pk333 servers.

Your payment account details — such as your JazzCash or Easypaisa number — are stored in association with your pk333 account to facilitate future transactions and to ensure that withdrawals are returned to the same method used for deposits, in line with our anti-fraud policy.

5. Sharing Your Personal Information

pk333 does not sell, rent or trade your personal information to any third party. We share data only where necessary to operate the platform, and only with parties who are required to handle it securely and in accordance with this policy.

The categories of third parties we may share your data with are:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners require your payment account details to process transactions. These partners operate under their own privacy and security obligations.
• Identity verification providers: When verifying your CNIC or passport, we may use a third-party identity verification service that processes the document on our behalf. The document is used solely for verification and is not retained by the provider beyond the period needed to complete the check.
• Analytics and platform providers: We use trusted analytics tools to understand platform usage in aggregate. These tools receive anonymised, non-personally identifiable data only.
• Fraud prevention and security services: We may share account and device data with specialised fraud detection services to protect the platform and all players from fraudulent activity.
• Legal and regulatory authorities: Where we are required by applicable law or a lawful request from an authority to disclose account or transaction information, we will comply. We will notify you of such a disclosure where we are legally permitted to do so.

All third-party service providers who handle your data on our behalf are contractually required to process it only for the purpose we specify, to maintain appropriate security standards and not to share it further without our authorisation.

6. How Long We Keep Your Data

pk333 retains your personal information for as long as your account is active and for a defined period after account closure. Retention periods vary by data type:

• Account registration data: Retained for the duration of your account and for a minimum period after closure for audit and fraud prevention purposes.
• Transaction records: Deposit, withdrawal and bet history records are retained for a minimum of five years to support financial record-keeping obligations.
• Identity verification documents: CNIC or passport copies submitted for verification are retained only as long as necessary to satisfy the purpose for which they were collected, after which they are securely deleted.
• Support communications: Messages and attachments sent to the support team are retained for a reasonable period to allow us to reference previous interactions and resolve ongoing queries.
• Device and IP log data: Security and access logs are retained for a defined period and are used only for fraud investigation and account security purposes.

When data reaches the end of its retention period, it is deleted or anonymised so that it can no longer be associated with you as an individual. You may request earlier deletion in certain circumstances — see Your Rights below.

7. Security Measures

We take the security of your personal information seriously and have put in place a range of technical and organisational measures to protect it:

• TLS encryption: All data transmitted between your device and pk333 — including login credentials, personal details and payment information — is encrypted in transit using TLS (Transport Layer Security).
• Secure storage: Personal data stored on pk333 servers is held in access-controlled environments. Access is limited to authorised personnel who need the data to perform specific job functions.
• Password protection: Your account password is hashed before storage using industry-standard techniques. pk333 staff cannot view your password in plain text.
• OTP and biometric authentication: One-time passcode verification is used for certain account actions. The pk333 mobile app supports biometric login (fingerprint or Face ID) where your device supports it.
• Fraud monitoring: Automated systems monitor account activity for signs of unauthorised access, unusual login patterns and suspicious transaction behaviour. Accounts flagged by these systems may be temporarily restricted pending a security review.

While we take all reasonable steps to protect your information, no online platform can guarantee absolute security against all threats. You play an important role in keeping your account secure — please use a strong, unique password and never share your login details with anyone.

8. Cookies and Tracking Technologies

pk333 uses cookies and similar technologies on both the website and the mobile app. Cookies are small data files stored on your device that help the platform remember your session, preferences and activity. Here is how we use them:

Essential Cookies

These are required for the platform to function. They keep you logged in during a session, maintain your basket of active bets and ensure that the platform displays correctly on your device. You cannot opt out of essential cookies without stopping use of the platform.

Preference Cookies

These remember settings you have chosen — such as your preferred language, display preferences and notification settings — so you do not have to re-enter them each time you visit.

Analytics Cookies

We use anonymised analytics to understand how players navigate pk333, which sections are most visited and where technical issues may exist. This data is aggregated and cannot be used to identify you personally. You can opt out of analytics cookies through your browser settings.

9. Your Rights Over Your Personal Data

As a pk333 player, you have the following rights in relation to your personal information. You can exercise most of these directly through your account settings. For requests that require manual processing, contact the support team through the help section of the platform.

10. Children and Minors

pk333 is strictly an adults-only platform. We do not knowingly collect personal information from anyone under the age of 18. Registration requires you to confirm that you are 18 years of age or older. If we discover that an account has been registered by a minor, that account will be closed immediately and all associated data will be deleted.

If you are a parent or guardian and believe that a person under 18 has registered on pk333, please contact our support team immediately so we can investigate and take appropriate action.

11. Changes to This Privacy Policy

pk333 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in payment methods or applicable requirements. When we make material changes, we will notify registered players through a platform notification or a login alert.

The date of the most recent update is shown at the top of this page. We recommend reviewing the policy periodically. Continued use of pk333 after an update has been published means you accept the revised policy. If you do not agree to the revised policy, please stop using the platform and contact support to discuss your account options.

12. How to Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the pk333 support team through the help section of the platform.

You can also reach us by email — our contact address is displayed in the footer of every page on this site. Please include your registered account details in any privacy-related query so we can identify your account and respond as quickly as possible.

We aim to respond to all privacy-related requests within a reasonable timeframe. For complex requests — such as full data access or deletion — we may need additional time, but we will acknowledge your request promptly and keep you updated on its progress.